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How do I open PC Pandora with the hotkeys?
The viewer will only be available if you have successfully installed PC Pandora and rebooted as requested, and if you are pressing the correct hotkey sequence. By deult this is Ctrl+Alt+Shift+Z Note that the hotkey sequence requires you to press all of the keys in a particular order, specifically with Z being the last key pressed. For example, first press and hold down the CTRL key, then press down on the ALT key while still holding down the CTRL key, then press down on the SHIFT key while still holding down on CTRL and ALT keys and then press and hold the Z key as well. At this point all of the keys are pressed down at the same time and PC Pandora will prompt you to enter your password. You need to do the hotkey sequence specifically as a sequence instead of simply pressing all of the keys down at the same time.
How do I configure PC Pandora to email reports to me?
IRIS Email Reports provides activity reports to you via standard email. Reports can include any data that is already recorded in the viewer. Thus IRIS Email Reports allows you to view activity while not requiring you to have physical access to the computer being monitored. IRIS Email Reports is configured and setup the same way as any other standard email program such as Microsoft Outlook.
Please refer to the IRIS section of the PC Pandora Help file as it details how to successfully configure IRIS to email reports to you. You can access the IRIS help by opening PC Pandora and clicking the Help menu or pressing F1 and then navigating to the IRIS email reports section. The Help file includes a variety of step-by-step instructions on how to configure IRIS for many popular internet/email providers. You can also access an online version of the IRIS help here.
Where do I find recorded emails?
PC Pandora will log all inbound and outbound emails processed by Windows based email clients (applications physically installed on the computer) such as Outlook Express and Outlook in the Emails tab of the viewer. However, it cannot log emails sent using encryption or via an account that uses SSL (encrypted) logins. For PC Pandora Version 5.0.23 or higher it will also log all inbound and outbound Yahoo Mail in the Emails tab. All other web-based emails such as Hotmail, GMail, etc. will still be captured. However, you will find those emails logged in Snapshots and Keystrokes.
Can PC Pandora be installed remotely, like through email?
No. PC Pandora cannot be installed secretely through email. You must physically install PC Pandora on the computer you wish to monitor.
I have purchased PC Pandora and want to install it on my desktop AND laptop. How can I do this?
The purchase of PC Pandora Standard provides you with a single license key that can be used to register PC Pandora on a single computer. The purchase of PC Pandora Pro provides you with two registration keys that can be used to register PC Pandora on two computers. If you wish to install PC Pandora on more than one computer simultaneously you must purchase a license for each computer
Can I install PC Pandora on my husbands/wifes work computer?
You must physically install PC Pandora on the computer you wish to monitor. To install PC Pandora on any computer you must have the following:
Note: To install PC Pandora you have to agree to the terms of the license agreement. You must agree to install only on a computer you have permission to install to.
Does PC Pandora support 64 bit Windows?
Yes, PC Pandora supports 64 bit Windows operating systems.
How do I install PC Pandora?
You can download the installer and directions, and our bonus videos from our download page here: do I uninstall PC Pandora?
To uninstall PC Pandora please do the following:
I cant get my password to work. Can you reset it or tell me what it is?
Please try your password again with and without CAPS LOCK on. Then try with no password at all by leaving the password field blank. Also try entering your registration key as the password (if you have purchased a key). If you still have issues we require you to contact us using our website email contact page. Our policy is to only provide the password to you via the email account registered at the time of purchase for security reasons. Here is our contact page.
Where do I find recorded passwords?
PC Pandora will capture all keystrokes, including passwords, that are physically entered on the keyboard via key presses. However, it cannot records logins entered automatically using auto-fill utilities such as RoboForm. Passwords entered into webpages and applications can be viewed in the Keystrokes logs. You can locate them easiest by sorting the view by the application or webpage you are looking for. Passwords used to login to Windows can be viewed in User Activity logs.
Will PC Pandora work on a Mac? Linux? Cell phone?
Please review the product requirements here There are no plans at this time to create a version compatible with the Mac, Linux, Windows Mobile, or any other non-Microsoft Operating System.
How do I receive product updates?
PC Pandora does not include any method to provide automatic updates. This is to maintain the stealth nature of the application. You must visit our website to download the current version if an update is available.
I cannot register my copy of PC Pandora or my registration number is not working (or any other registration related questions).
Please make sure you are connected to the internet and that any firewall software is configured to allow PC Pandora to connect to the internet. Also make sure you are entering your serial number/registration key as it appears in the email sent to you. If you continue to have issues registering it may be easiest to simply disable/exit ALL applications in your system tray (by your clock), register, and then reboot your computer to re-enable all of your system tray applications. Due to the variety of firewall and privacy applications on the market we are unable to provide you with more specific directions.
I have Antivirus XP, Antivirus 2008, Antivirus 2009 (or a similarly named antivirus) from Pandora Software, LLC.
In the past couple of months we have fielded calls, emails and support inquiries - with increasing frequency - for an antivirus program that is purported to belong to INNOVAGEST SL and/or Pandora Software, LLC. Please be aware that our company, Pandora Corp., maker of PC Pandora monitoring software and the Pandora Recovery data recovery tool, does NOT make antivirus software of any kind or title and is NOT responsible for the products being sold on the Internet by INNOVAGEST SL or Pandora Software, LLC. Please read more here: do I open PC Pandora with the hotkeys?
The viewer will only be available if you have successfully installed PC Pandora and rebooted as requested, and if you are pressing the correct hotkey sequence. By deult this is Ctrl+Alt+Shift+Z Note that the hotkey sequence requires you to press all of the keys in a particular order, specifically with Z being the last key pressed. For example, first press and hold down the CTRL key, then press down on the ALT key while still holding down the CTRL key, then press down on the SHIFT key while still holding down on CTRL and ALT keys and then press and hold the Z key as well. At this point all of the keys are pressed down at the same time and PC Pandora will prompt you to enter your password. You need to do the hotkey sequence specifically as a sequence instead of simply pressing all of the keys down at the same time.
How do I configure PC Pandora to email reports to me?
IRIS Email Reports provides activity reports to you via standard email. Reports can include any data that is already recorded in the viewer. Thus IRIS Email Reports allows you to view activity while not requiring you to have physical access to the computer being monitored. IRIS Email Reports is configured and setup the same way as any other standard email program such as Microsoft Outlook.
Please refer to the IRIS section of the PC Pandora Help file as it details how to successfully configure IRIS to email reports to you. You can access the IRIS help by opening PC Pandora and clicking the Help menu or pressing F1 and then navigating to the IRIS email reports section. The Help file includes a variety of step-by-step instructions on how to configure IRIS for many popular internet/email providers. You can also access an online version of the IRIS help here.
Where do I find recorded emails?
PC Pandora will log all inbound and outbound emails processed by Windows based email clients (applications physically installed on the computer) such as Outlook Express and Outlook in the Emails tab of the viewer. However, it cannot log emails sent using encryption or via an account that uses SSL (encrypted) logins. For PC Pandora Version 5.0.23 or higher it will also log all inbound and outbound Yahoo Mail in the Emails tab. All other web-based emails such as Hotmail, GMail, etc. will still be captured. However, you will find those emails logged in Snapshots and Keystrokes.
Can PC Pandora be installed remotely, like through email?
No. PC Pandora cannot be installed secretely through email. You must physically install PC Pandora on the computer you wish to monitor.
I have purchased PC Pandora and want to install it on my desktop AND laptop. How can I do this?
The purchase of PC Pandora Standard provides you with a single license key that can be used to register PC Pandora on a single computer. The purchase of PC Pandora Pro provides you with two registration keys that can be used to register PC Pandora on two computers. If you wish to install PC Pandora on more than one computer simultaneously you must purchase a license for each computer
Can I install PC Pandora on my husbands/wifes work computer?
You must physically install PC Pandora on the computer you wish to monitor. To install PC Pandora on any computer you must have the following:
Note: To install PC Pandora you have to agree to the terms of the license agreement. You must agree to install only on a computer you have permission to install to.
Does PC Pandora support 64 bit Windows?
Yes, PC Pandora supports 64 bit Windows operating systems.
How do I install PC Pandora?
You can download the installer and directions, and our bonus videos from our download page here: do I uninstall PC Pandora?
To uninstall PC Pandora please do the following:
I cant get my password to work. Can you reset it or tell me what it is?
Please try your password again with and without CAPS LOCK on. Then try with no password at all by leaving the password field blank. Also try entering your registration key as the password (if you have purchased a key). If you still have issues we require you to contact us using our website email contact page. Our policy is to only provide the password to you via the email account registered at the time of purchase for security reasons. Here is our contact page.
Where do I find recorded passwords?
PC Pandora will capture all keystrokes, including passwords, that are physically entered on the keyboard via key presses. However, it cannot records logins entered automatically using auto-fill utilities such as RoboForm. Passwords entered into webpages and applications can be viewed in the Keystrokes logs. You can locate them easiest by sorting the view by the application or webpage you are looking for. Passwords used to login to Windows can be viewed in User Activity logs.
Will PC Pandora work on a Mac? Linux? Cell phone?
Please review the product requirements here There are no plans at this time to create a version compatible with the Mac, Linux, Windows Mobile, or any other non-Microsoft Operating System.
How do I receive product updates?
PC Pandora does not include any method to provide automatic updates. This is to maintain the stealth nature of the application. You must visit our website to download the current version if an update is available.
I cannot register my copy of PC Pandora or my registration number is not working (or any other registration related questions).
Please make sure you are connected to the internet and that any firewall software is configured to allow PC Pandora to connect to the internet. Also make sure you are entering your serial number/registration key as it appears in the email sent to you. If you continue to have issues registering it may be easiest to simply disable/exit ALL applications in your system tray (by your clock), register, and then reboot your computer to re-enable all of your system tray applications. Due to the variety of firewall and privacy applications on the market we are unable to provide you with more specific directions.
I have Antivirus XP, Antivirus 2008, Antivirus 2009 (or a similarly named antivirus) from Pandora Software, LLC.
In the past couple of months we have fielded calls, emails and support inquiries - with increasing frequency - for an antivirus program that is purported to belong to INNOVAGEST SL and/or Pandora Software, LLC. Please be aware that our company, Pandora Corp., maker of PC Pandora monitoring software and the Pandora Recovery data recovery tool, does NOT make antivirus software of any kind or title and is NOT responsible for the products being sold on the Internet by INNOVAGEST SL or Pandora Software, LLC. Please read more here: 2010 Pandora Corp
You may only use PC Pandora in compliance with all applicable laws. Recording the private communications and/or computer activities of others without their knowledge may result in criminal and/or civil prosecution under state and/or federal law.
